If you don’t have a social media squad on deck, good luck keeping up with your followers’ questions in real-time. 📲
Even companies with a full-blown social media team struggle with this, thanks to those pesky time zone differences. Your customers? They’re not about to sit around and wait for a response. They’re expecting you to hit them with answers ASAP. If you don’t reply within minutes, they’ll bounce. 🏃♂️💨
But here’s the hack: even if you’re a one-person show, you can still use chatbots to gather leads and feed them into your sales funnel without missing out on sales. 💡 For example, peep KLM Royal Dutch Airlines’ Facebook page. Their chatbot, integrated into Messenger, answers customer questions like a pro. If it can’t solve something, it slides the convo over to a real person. Smooth, right? 😎
The cool thing about chatbots is they’re basically your 24/7 hustle buddies. They’re out here answering questions and collecting info while you’re chilling or catching some Z’s. 😴 Plus, they don’t have mood swings—they’re always ready to drop those neutral, businesslike vibes on your customers.
And chatbots? They’re not just quick with the replies. They can also personalize responses based on each user’s needs, making your customers feel like VIPs. Combine that with the instant gratification people crave, and your customers are going to walk away feeling seen. 👀✨
So even when your social media team (or lack of one) isn’t on it, chatbots got your back—making sure you never lose a sale because you were snoozing or enjoying a holiday. 🎉