Want to Win Big in the Long Run? It’s All About Customer Service! 💯
If you’re looking to build a business that thrives, one thing’s for sure: outstanding customer service is the secret sauce! Exceptional service doesn’t just make your customers happy—it sets you apart from the competition and creates loyal advocates for your brand.
But here’s the million-dollar question: how do you prove your customer service is truly next level?
What Nextiva Did to Raise the Bar
Take a cue from Nextiva! They went all-in by creating personalized video responses to every question their customers asked—whether it came through social media, email, or their website. Then, they shared these tailored videos on YouTube for easy access. 🎥
Think about it—how would you feel if a company took the time to create a custom video just for you? 🤩 Pretty special, right? And it works! A staggering 68% of customers say they stop doing business with companies that make them feel unappreciated. Those personalized videos? They’re a game-changer, showing customers you genuinely care.
My Personal Experience: Customer Support Wins Every Time
Here’s a real-life example: just last week, I was on the hunt for a web server for my shiny new blog. I had narrowed it down to two options—#1 on the “best-of” list and #4. Naturally, you’d think I’d go with #1, right?
Nope! I went with #4 instead. Why? Because their customer support blew me away! 🚀🙌 From answering my questions with lightning speed to offering guidance that felt personal and thoughtful, they made me feel valued. And that’s how they won my business.
The Bottom Line
Exceptional customer service isn’t just a “nice-to-have”—it’s a must-have. When you go the extra mile, whether it’s with personalized videos, outstanding support, or thoughtful gestures, you’re not just gaining customers—you’re building relationships. And those relationships are the key to long-term success! 💪