Ha-ha! 😊 Some companies just get it when it comes to customer service—Nextiva is one of them. They didn’t just claim to have great support—they found a way to prove it in a way no one else does.
Customer Support: Your Secret Weapon for Long-Term Success
We all know that outstanding customer support is the backbone of business growth.
But here’s the challenge: How do you make your support stand out from competitors?
How do you show customers that you care beyond just words?
Nextiva came up with a brilliant solution…
What Nextiva Did to Wow Their Customers
🚀 Whenever a customer asks a question—via social media, email, or their website—Nextiva doesn’t just reply with text…
🎥 They record a personalized YouTube video answering them!
Yes, you read that right.
Instead of a generic email reply, customers get a face-to-face response, made just for them.
Why This Works Like Magic
🔹 Personal Touch: A real person taking time to make a video just for you? That builds an instant emotional connection.
🔹 Proof That They Care: Anyone can say “we value our customers,” but few actually show it like this.
🔹 Unexpected Delight: Most people expect a chatbot or a canned email response—not a personalized video.
🔹 Creates Shareable Content: These video replies can be reused as social proof to attract more customers.
How Would You Feel If You Got One?
Imagine asking a company a question… and instead of getting a boring, automated email, you receive a custom video response just for you.
Wouldn’t that make you feel valued and special? Wouldn’t you want to stay with that company?
💡 Here’s a stat to think about:
🚨 68% of customers leave a company simply because they feel the business doesn’t care about them.
Nextiva doesn’t just keep customers happy—they make them feel like VIPs.
A Personal Experience That Changed My Decision
A week ago, I was choosing a hosting provider for my new blog.
I had narrowed it down to the #1 and #4 companies on the “best of the best” list.
I was fully prepared to go with #1. But in the end, I chose #4.
Why? 🤔
I asked both companies the same question.
Company #1: Gave me a generic, templated answer.
Company #4: Their level of support amazed me—they went the extra mile.
💡 Moral of the story?
💬 Great customer service is not just a department—it’s a competitive advantage. 🚀
If you can make your customers feel valued, heard, and supported, they’ll stick with you—and they’ll tell others about you, too.