Retention

Most likely, your app has a “cancel” button. When customers click it, you permanently lose them.   The client of […]

Onboarding surveys are a great way to weed out users who aren’t a good fit for your product because they

Inform customers via email when new capabilities have been added to your product.

While borders help define sections of your user interface, too many can detract from the focus on your platform or

Make a note in the trello card/asana task associated with the requested feature every time a customer asks for it.

Users who have been inactive for a while should be notified via email. It’s a well-known rule of marketing that

Send an email to your audience when a new function is added to your platform. Many users who have stopped

Sometimes it helps to create and populate ‘fake’ profiles to simulate activity on community-based or marketplace sites in order to

White space and extra padding between elements can help avoid the appearance of a cluttered page. This will improve the

Don’t assume that a user knows what they need until you explicitly tell them. Don’t assume the user understands the