You will lose 85% of your customers if they experience these 3 stages…

You already know that if your customer service is bad, 85% of your clients will leave.

They won’t do everything at once, though.
Here’s how it works:

1. 17% of customers will leave after just one bad service.
2. +40% will leave you after 2 mistakes. All together, that’s 57%.
3. After the third mistake, +28% will leave you.

If you make 3 mistakes, 85% of your customers will leave.

What can you do right now for your company or SaaS to deal with these stages?



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