You already know that if your customer service is bad, 85% of your clients will leave.
They won’t do everything at once, though.
Here’s how it works:
1. 17% of customers will leave after just one bad service.
2. +40% will leave you after 2 mistakes. All together, that’s 57%.
3. After the third mistake, +28% will leave you.
If you make 3 mistakes, 85% of your customers will leave.
What can you do right now for your company or SaaS to deal with these stages?
Source: neilpatel.com